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Cancellation Policy | Terms & Conditions


  • Our cancellation policy differs based on the rate type booked. Please check your booking confirmation to see which you booked.
  • Flexible Rate – If cancelled at least 2 days (48 hours) before arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged.
  • Advance Rate – Pre-paid, non-refundable rate. If cancelled or in case of a no-show, the full payment will be retained.


  • Valid credit or debit card is required to guarantee the reservation.
  • Hotel reserves the right to pre-authorize credit cards prior to the arrival.
  • Advance Purchase rate reservations are charged a non-refundable 100% of the stay deposit at the time of the booking.
  • Promotional codes are available on our flexible rates only and cannot be used in conjunction with any other offer/package. Rates are subject to availability and may be withdrawn at any time.

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We are sorry to say that, in line with the Government’s request, we are now temporarily closed. We do not know how long these measures will last, but when the time comes, we will all be ready, waiting and excited to see you.

We wish all of our customers, and their families, good health in these unprecedented times.

If you have any concerns or questions on the matter, please visit our FAQ page