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Coronavirus FAQ

We are sorry to say that, in line with the Government’s request, all Bel and The Dragon inns are now temporarily closed.

We do not know how long these measures will last, but when the time comes, we will all be ready, waiting and excited to see you. We hope it won’t be too long – and please do keep an eye on our social feeds for updates.

We wish all of our customers, and their families, good health in these unprecedented times.

We do have extra precautions in place to help prevent the spread of Covid-19, such as additional hygiene and cleaning measures and we will continue to follow any further advice from Government and Public Health England.

Coronavirus Questions

1. What steps are you taking to protect your customers and staff from contracting coronavirus?
A: We have been sharing the Government best practice and our teams are following all the advice on washing hands, using sanitisers and providing extra cleaning in high footfall areas.

2. Why have you chosen to remain open when the government has advised against people going to pubs?
A: Inns play an important role in the community and although the advice is to avoid the pub, the Government advice is not for us to close them. Therefore, our inns are currently open, but we are reviewing this on a regular basis.

3. Can I go ahead with my wedding/event?
A: We continue to follow government advice, so as long as there are no official restrictions put in place by the government, your wedding/event can still go ahead.

4. Can I reduce the number of guests at my event? Will I be charged?
A: Any reduction in final numbers will not be charged for providing we receive notice, before business expenses are incurred, e.g. ordering food specifically the event.

5. I want to change the date of my wedding/event. Can I rebook?
A: We are currently happy to postpone weddings and events that have concerns that their bookings maybe effected by Coronavirus. The bookings will be amended without any charge but some dates in 2021 may incur a supplement charge e.g. if the wedding moves from a Thursday in March to a Saturday in July the price difference would be payable. In all cases we will be able to offer new dates that will not incur additional costs.

6. None of the dates available are suitable for me. Will I be able to get my deposit back?
A: If we cannot find an alternative date which is suitable for you, we will refund your deposit.

7. How will you staff my wedding/event if you have a large degree of sickness?
A: Due to the resources we have throughout the Bel and The Dragon, we wouldn’t foresee this to be a problem. We have a large number of staff across our inns, all able to provide the high level of service expected.

8. What happens if the inn closes, what happens to my event/deposit?
A: In the event that an inn closes, we will try to find you an alternative venue, or if that is not possible, we will refund your deposit.

9. I have booked a wedding/event. What notice do I need to give to cancel?
A: Due to the current circumstances we are trying to be as flexible as we can be, so we have removed fixed notice periods. We would, however, greatly appreciate if you could provide us with as much notice as possible before your event and to consider moving your wedding/event to an alternative date in the future if at all feasible.

10. I have paid a deposit for a wedding/event; will I be able to reclaim this money back?
A: Where possible we will help you to find an alternative date for your wedding/event. However, if no alternative date can be arranged, we will be as flexible as possible to return your deposit to you, assuming no costs have been occurred by the business, such as the ordering of food.

11. I want to postpone/cancel a booking for a wedding/event. How do I do this?
A: To postpone/cancel a booking please contact the inn directly, either by phone or email (these details can be found on the inn website).

12. I want to cancel/postpone my hotel stay. How do I do this?
A: You can cancel your booking free of charge up to the day before your arrival, in light of the current situation we are extending this policy to all bookings including advance purchase rates and bookings with deposits.

If you have a booking between now and 14th June, and have already paid a deposit for your reservation, your booking will be automatically cancelled and refunded. Please contact [email protected] if you have not received your refund within 10 working days (the time taken to process the refund varies depending on your bank). When getting in touch, please specify the hotel and date of reservation.

If you have booked through an Online Travel Agency e.g. Booking.com or Expedia, you will need to contact them directly to cancel or change your booking, before contacting the pub/hotel at which you were due to stay.

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We are sorry to say that, in line with the Government’s request, we are now temporarily closed. We do not know how long these measures will last, but when the time comes, we will all be ready, waiting and excited to see you.

We wish all of our customers, and their families, good health in these unprecedented times.

If you have any concerns or questions on the matter, please visit our FAQ page