FREQUENTLY ASKED QUESTIONS
At Bel & The Dragon, the safety and wellbeing of our teams and customers are paramount – and we have done everything we can to ensure that our guests still have an amazing experience when they visit one of our venues while ensuring we uphold and exceed the guidelines on operating safely.
We know you’ve got lots of questions about the steps we’ve taken and the protocols in place – and we’ve tried to answer them here. If there’s anything we haven’t covered and that you want to know, please contact [email protected]
Q: Will you be wearing masks?
From 19 July, masks will be optional for both our team members and our customers – so the choice is up to you. We understand that not everyone will feel the same way, so we want you to feel as comfortable as you can.
Q: Can I book a table for more than six people indoors?
Yes – from 19 July you can book a table for as many people, from as many households as you like. Providing we have a table big enough!
Q: What precautions are you still taking to prevent the spread of coronavirus?
We always strive to go above and beyond the standards expected by our customers, and our approach remains the same. We have undertaken individual risk assessments for every Bel & The Dragon, allowing us to ensure that from the moment you arrive at any of our venues, you feel safe, at home and able to enjoy your meal or stay.
All our venues have always followed a strict cleaning regime, which was intensified during the pandemic and which we are continuing with. We are keeping plenty of sanitiser on site – including at the entrance, on the bar and in the toilets.
Q: Do I still need to pre-book?
While we continue to encourage people to pre-book tables for both drinking and dining, to avoid disappointment, walk-ins and anyone who wants a spontaneous pint are always welcome too.
Q: I want to cancel/postpone my hotel stay. How do I do this?
Our cancellation policy differs according to the rate type booked. Please check your booking confirmation for full details and if you have any questions about your booking, please contact the venue directly. If you have booked through an Online Travel Agency e.g. Booking.com or Expedia, you will need to contact them directly to cancel or change your booking.
Q: What happens if you close again, for example due to a lockdown?
If you have a booking that is cancelled due to a lockdown and have already paid a deposit for your reservation, your booking will be automatically cancelled and refunded. Please contact [email protected] if you have not received your refund within 21 working days (the time taken to process the refund depends on your bank). When getting in touch, please specify the hotel and date of reservation.