A cosy Cookham retreat

Booking Details

• Booking details

  Check in

  3pm to 11pm

  Check out

  7.30am to 11am

  Deposit

  For Flexible Rate bookings, no deposit will be charged. Your credit card will guarantee the booking.

  For Advance Purchase bookings, full payment will be taken at time of booking.

  Payment

  We accept all of the following card types. Please note we do not accept cash for hotel payments.

  

  Extra charges

  VAT & Service is included.

  Group Bookings

  All bookings of five or more rooms will be subject to our group booking terms.

  Children and extra beds

  Children under the age of 2 years old using a travel cot or staying in the bed with parents can stay free of charge.

  Children aged 2 to 12 years old requiring an extra bed will be charged £35 per night including breakfast. Children between these ages not requiring an extra bed will only be charged for any additional meals such as breakfast.

  Children over the age of 12 years old will be charged as adults. Our extra beds are not suitable for over 12’s.

  No children under 18 years old are allowed to stay unaccompanied by an adult.

  Please note that not all our rooms can accommodate extra beds so please contact us directly to discuss your requirements.

  Book with confidence

  Safe and secure. We use encryption technology to ensure your details remain private when you book.

  Direct booking. You’re booking with us directly, so there are no booking fees, or risk of us not receiving your booking.

  Privacy promise. We won’t send you marketing emails you haven’t asked for (or trick you into asking for them).

  Best price guarantee. We’ll match any lower online price, so get in touch if you find one.

  Our rooms

  Due to the historic nature of the building, our rooms vary in size and style. The rooms are designed to maximise the space and comfort during your stay – should you have any specific requests please contact us using the details below.

  Accessible rooms

  Accessible rooms are available by contacting the hotel directly. 

  Pets

  We have a number of dog friendly rooms available. Please contact us prior to booking to confirm availability. A small VIPup dog charge will be added to your booking of £20 per stay (plus £10 for any additional dogs, up to a maximum of two per room).

• Pet Policy

  Pet policy

  Our Dogs deserve a holiday as much as we do so we have a selection of specially allocated rooms for you and your pooch to sleep comfortably during your stay.

  All we ask is that you *let us know if you intend on bringing your dog before booking your accommodation* - this way we can make sure one of our lovely dog-friendly rooms is available and ready to welcome you both. Any requests for dog friendly rooms must be confirmed by the hotel prior to arrival.

  Dogs are welcome to dine with you in the bar and garden but are not permitted in the main dining areas. Please request a dog friendly table when making any table reservations.

  House rules

  • We must be made aware at the time of booking if you’d like to bring your dog along to stay and this must be confirmed by the hotel.

  • Whilst in the hotel and garden, dogs are to be kept on a lead at all times.

  • Dogs should not be left alone in your room unattended when not in the hotel.

  • We kindly ask that all dog owners clean up after their dogs at all times.

  • Please ensure that your dog does not foul in the room, chew or scratch the furnitre. You will be required to settle any costs for the damages on behalf of your pet. This may be settled after departure whereby a member of the management team will contact you accordingly.

  • A small VIPup charge of £20 per stay will be added to your booking (plus £10 for any additional dogs up to a maximum of two per room). This includes a paw pamper packages and a sausage for your dog at breakfast!

   

• Booking terms & conditions

  Making a booking

  By making a booking you are confirming that you are authorised to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions. When your booking has been made a confirmation will be sent to you by email using the email address that you have supplied, or by post. Booking confirmations are subject to the availability of accommodation at the hotel. You should carefully check the details of your confirmation as soon as you receive it. You must contact the hotel immediately if any of the details are incorrect or incomplete. We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

  Paying for your booking

  At the time of booking, card details will be required to guarantee your reservation. In some instances, a deposit or full non-refundable pre-payment may be required at the time of booking, or at a stated date prior to your arrival. The amount of payment required at the time of booking will be advised to you when making your booking. Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks or damages, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.

  Price changes

  We reserve the right to increase or decrease the price of unsold stays at any time. The price of your chosen stay will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

  Amendments to your booking

  If you have made a reservation with us directly (either through our website, over the phone, or in person) please email or call us to modify or cancel your booking. Our contact details are at the bottom of this page. If you have booked through a travel agent or other online booking service, you will need to contact them to request your change or cancellation.

  Cancellations & Cancellation Policies

  Our cancellation policy differs based on the rate type booked. Please check your booking confirmation to see which you booked.

  Flexible Rate - If cancelled by midday the day before arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged.

  Advance Rate - Pre-paid, non-refundable rate. If cancelled or in case of a no-show, the full payment will be retained.

  We strongly recommend that guests seek appropriate travel insurance cover in case of any unforeseen circumstances arising causing a need for you to cancel your reservation